TeamSupport is available in two pricing options Support Desk and Enterprise. The cheaper Support Desk option costs $ per employee per month. Video tutorial for TeamSupport . Zoho Desk Customer support software with AI capabilities zoho logo Referral Likelihood . Feature Rating . Reviews . Zoho Desk offers ticket management live chat and multi-channel customer support features. Zoho Desk's Zia AI tool automatically tags tickets shares relevant solutions from the knowledge base with customers and provides sentiment analysis for customer conversations.
Dashboards are also available to monitor key business metrics. The layout design and colors of the tool can be adapted to your own corporate design. The software can be integrated with other Zoho tools as well as third-party applications such as JIRA and Slack . Collaboration features such as tagging and comments are also available. Specific Database Advantages According to user reviews the software easily integrates with other Zoho products like Zoho CRM as well as third-party applications. Users like the solution's interface and dashboard as well as the reporting features keyboard shortcuts and auto-suggestions. Disadvantages Many users mention that the solution does not offer an on-premises version.
Also some find the learning curve steep and say some features like email branding take a little time to configure. How much does Zoho Desk cost The free version of Zoho Desk supports up to three employees. The Professional version starts at $ per person per month. Video tutorial for Zoho Desk The final decision Which Zendesk alternative should it be After going through the list of Zendesk alternatives and exploring the other software options in our customer service software directory the next step is to choose the right product for your business needs.